Assured Performance in collaboration with their OEM Partners is hosting a series of educational clinics across the United States to instruct Certified and best-in-class shops on the intricacies of the their business model referred to as the Certified Collision Care Business Operating Model.

We have concluded our series of clinics for 2017 – and thanks to you they were a smashing hit! Once announced for 2018, Assured Performance will contact you with dates and more information how to register and attend the upcoming 2018 clinics. 
To learn more and register for our upcoming, 3-day conference in Phoenix, Arizona October 4th-7th, 2017, visit: http://assuredperformance.net/conference

If you have any questions please call (949) 221-0010 or email events@assuredperformance.net

The series will be initially delivered in 4-hour clinics entitled: “20/20 Vision -The Operating Model for a Certified Collision Care Provider.” During each clinic, attendees will be exposed to the critical elements and business practices that represent a major paradigm shift in business performance and best practices beyond those of traditional body shops, learning to:

  • Increase the value of the collision repair business exponentially using Certification credentials,
  • Bolster the marketing, social media reputation, and sales effort leveraging tools and services provided,
  • Increase CSI and deliver an exceptional consumer experience and “white glove treatment” through collision care systems,
  • Transform and organize the business using turnkey process management systems to enhanced operational efficiency,
  • Eliminate defects, build-in quality and document OEM repair procedure use with the Quality Assurance system provided exclusively to certified shops,
  • Increase business performance by leveraging the 5-Star Business Performance program,
  • Rate and rank the business’s overall performance and adoption of best practices using confidential KPI and self managed business improvement plans,
  • Maximize the human resource potential with skills inventory and HR management,
  • Leverage financial modeling and projections to develop proactive profitability and budgets.

The Certified shops attending will also learn the latest information on Ford, FCA, Nissan, Infiniti, and Hyundai’s consumer awareness initiatives and on-demand consumer direct marketing tools.

Learn to leverage all available Business Improvement Tools:

  • The 5-Star Business Performance Program
  • Data Management Suite

Introductions to:

  • APEX Organizing System
  • OE-QC 2.0
  • OEM Consumer Awareness Initiatives
  • Other Revolutionary Applications

Also, learn exclusive ways to maximize your:

  • Consumer Marketing Tools
  • Insurer & Dealer Marketing Tools
  • Certified Rewards

All of these initiatives are focused on increasing the value of your business.  All of this and more will be explained from industry leaders.  The Time is NOW to be a Certified Collision Repair Provider through Assured Performance.


Aaron Clark

Aaron Clark

Vice President - General Manager

Aaron Clark is the Vice President and General Manager for Assured Performance. He has over 25 years of collision repair experience. Aaron was the President and owner of a family owned collision repair business, Collision Solutions, which he grew into a nationally recognized group of 5 shops in Indiana.

Bob Keith

Bob Keith

Senior Director of Compliance and Education

Bob Keith is a well-known industry leader with nearly 40 years’ experience serving the automotive industry. Keith began his career in the late 70’s as a body shop owner-operator when he and his partner formed Silver Hammer Body Co. Today, the partners own four CARSTAR franchises in Nebraska and Kansas.

Elizabeth Stein

Elizabeth Stein

Vice President of Marketing and Business Development

Elizabeth Stein is the Vice President of Marketing and Business Development for Assured Performance. Stein has been in the collision repair industry for over 15 years. She helped facilitate the OEM Certification program roll-outs for FCA, Ford, Nissan, and Infiniti. She works with Assured Performances staff to ensure that the Certification and Co-op programs are going smoothly for Assured Performance’s strategic partners and members.

Kelly Stalcup

Kelly Stalcup

Director of OEM Relations and Strategic Accounts

Kelly Stalcup joined Assured Performance in 2015 as the Director of OEM Relations and Strategic Operations. Due to her strong knowledge of the OEM business and being based in Detroit, she takes on the role of the representative for Assured Performance’s OEM partners that are located on the East Coast, as well as the role of strengthening and building strategic business relationships.

Mark Engelsdorfer

Mark Engelsdorfer

Vice President of Strategic Partnerships

Mark Engelsdorfer is a former executive of FCA retiring in 2015 after a 34-year career. During his tenure at FCA/Chrysler, Mark held many key positions including: Director – Northeast Business Center, Director – FCA/Chrysler Academy, Director – Market Representation and Business Analytics, and most recently before his retirement, Director of the Mopar Collision Portfolio.

“This was the best conference I have been to, ever” shared, Dan Bailey, MSO shop owner from Kansas City.  “They hit this out of the park.”  Other attendees raved, “This was unlike any other program.  It was filled with valuable content and great fun networking.” Added Tom Tracy, MSO Owner from Nebraska.

“I have been to dozens of conferences in my career and this conference was the most impactful to our business,”  Stated Anthony Lofrano, President & CEO of F. Lofrano and Son.  And, Kenneth Sargent an MSO from Atlanta added, “This conference reminded me of the good ol’ days, when we mattered!  After this, I am looking forward to the future in the Collision Industry again, thanks to Assured Performance and the OEM partners.”

The conference had restricted attendance based upon the limited room capacity in Nashville and was sold out in less than 30 days leaving thousands of shops waiting for their next opportunity to attend and OEM Certification event.

Assured Performance Collision Care, Inc. is the exclusive certifying entity for the top Automakers in the world, representing nearly 65% of all of the vehicles on the roadways in North America. The number one reason to become an Assured Performance Certified Collision Repair Provider is it increases the value of your business.

The mission of the Assured Performance Network Certification program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is Certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.

Questions about attending this special Assured Performance event?

Contact: 949.221.0010 or events@assuredperformance.net for assistance.

To learn more about Assured Performance, visit: http://assuredperformance.net

www.assuredperformance.net  |  www.certifymyshop.com  |  www.autobodylocator.com  |  www.certifiedcollisioncare.ca