Qualifying Standards: The "Qualifying Standards" serve as the minimum criteria for being a qualified member of the network. All Assured Performance Network Qualified Repair Businesses must comply with the "Qualifying Standards" and continuously adhere to them. These standards have been developed based upon generally accepted requirements for conducting a collision repair business in today's market.

• Business Requirements
  • Do you offer a written lifetime warranty against defects in workmanship?
  • Do you use a paint brand that offers a lifetime warranty on paint applied?
  • Is your business location in compliance with local zoning laws and acceptable retail standards?
  • Do you have all local, state and federal licenses and permits, and operate in accordance with regulations? (Business licenses, Sales Tax I.D. Number, Federal Tax I.D. Number, Fire, Electrical Code and EPA Compliance, Workers Compensation Insurance, OSHA requirements, EPA Number, etc.)
  • Do you have garagekeepers liability and workers compensation insurance or equivalent?
    
  • Do you get authorization for any additional services performed on the vehicle and price adjustments that may occur prior to the repair or replacement?
    
  • Do you have a preferred rental provider on site, within walking distance of the shop, or that provides pick-up and delivery service if the customer chooses?
    
  • Do you have a clean and presentable company vehicle to conduct valet "pick-up and delivery" service for a customer should they require such?
• Customer Service
  • Do you utilize a CSI service and/or conduct your own satisfaction surveys?
  • Is the signage and exterior presentation of the business in compliance with community standards?
  • Do you have well-lit and obvious customer parking?
  • Do you have an interior reception area?
  • Do you have a standard phone greeting?
  • Do you have a standard customer handling process?
    
  • Do you have an insurer/appraiser account handling process for each DRP and insurer with which you are associated?
    
  • Do you have a fax machine?
    
  • Do you have the ability to send and receive emails?
    
  • Do you have a website?
    
  • Do you fully clean vehicles before returning them to their owners?
• Technical Capability
  • Do you have a Computerized Management System?
    
  • Do you have the ability to process credit cards?
    
  • Do you provide your technicians with all of the tools and equipment necessary to perform efficient and proper repairs on all work you accept?
    
  • Do you have a flat rate database and/or a set of manuals?
    
  • Do you have the ability to produce computerized estimates?
    
  • Do you have employee technical training for all of your staff? (i.e., I-CAR, ASE, paint, equipment or vehicle manufacturers)
    
  • Do you have current structural specifications available if needed?
    
  • Do you have a MIG Welder?
    
  • Are all of your technicians that weld trained and certified?
    
  • Do you have the ability to fully hoist a vehicle for inspection or access to such if needed?
    
  • Do you have a three-dimensions measuring system?
    
  • Do all of your technicians have training for using your measuring system?
    
  • Do you have four-point anchoring systems?
    
  • Do you have equipment and training to make simultaneous multiple structural pulls in the repair if necessary?
    
  • Do you have a pressurized spray booth meeting current federal and local requirements?
    
  • Do you have the ability to conduct and verify four-wheel alignment; in-house or a sublet provider?
    
  • Do you have the ability to remove and reinstall suspension, engine and drive train; in-house or sublet?
    
  • Do you have a paint mixing and baking system in your shop?
    
  • Do you use HVLP spray equipment, gun cleaners, and other emission reducing equipment?
    
  • Do you have experts on staff or available who are qualified to diagnose airbags and safety restraints, and capable of completing OE-specified repairs in-house, or through a sublet provider?
    
  • Do you have an A/C recycling system, or a qualified sublet provider?
    
  • Does your training program include a tiered system of technician development?
    
  • Assured Performance "Qualifying Standards"
    
  • Quality is Assured
    
  • Performance is
• Regulatory Compliance
  • Do you supply full safety suits with fresh air respirators for painters?
    
  • Do you have all of the proper signage required by OSHA?
    
  • Do you have all of the necessary Material Safety Data Sheets in-house and available to all employees?
    
  • Do you have the appropriate type and number of fire extinguishers?
    
  • Are signs posted to easily locate extinguishers?
    
  • Are your fire extinguishers fully charged?
    
  • Do you have proper eye flushing and wash areas?
    
  • Do you maintain the OSHA logs regarding workplace accidents?
    
  • Are all of your employees trained on "right-to-know" laws?
    
  • Are your employees up-to-date on OSHA and EPA laws?
    
  • Do you properly document, in accordance with OSHA, that your employees have received the required training?
    
  • Do your technicians wear leather safety shoes or boots with steel toes as required by law?
    
  • Do your technicians use some form of hearing protection as required by law?
    
  • Do your technicians wear gloves, safety glasses, dust masks and other proper protection as required by law when operating grinders and other power equipment?
    
  • Do your technicians wear gloves and respirators when mixing or working with adhesives and/or solvents as required by law?
    
  • Do your technicians wear full-face shields, long sleeve shirts with collars closed and respirators when welding as required by law?
    
  • Do your spray booth and mixing room have proper fire prevention controls as required by law?
    
  • Are all hazardous waste containers closed and grounded at all times as required by law?
    
  • Are funnels removed from hazardous waste containers and are the containers sealed when unattended or not in use as required by law?
    
  • Are you within the limit of hazardous waste containers permitted on site as required by law?
    
  • Are the hazardous waste containers maintained according to EPA regulations and disposed of by a licensed and bonded hauler?
    
  • Do you have manifests for all hazardous waste disposals?

Corporate Office
1350 Reynolds Ave. Ste 101
Irvine, CA 92614 (map)

949 221-0088 Phone
800 397-5505 Toll Free
949 266-8417 Fax