Assured Performance Code of Ethics

As a Certified Collision Care Provider, we pledge the following. We will:

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   Provide consumers with respectful, professional, and courteous service.

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   Ensure all staff are trained to give customers the best care possible.

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   Operate as a trusted advisor to ensure that the consumer is provided with the proper recommendations and knowledge to help protect them from being taken advantage of during the claims and repair process.

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   Use the highest quality paint and materials and state-of-the-art techniques to ensure the proper fit and finish of every vehicle we repair.

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   Ensure all technical staff have been fully trained to repair the vehicle to it manufacturers specifications.

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   Employ systems, policies and practices to ensure consumers, insurers, and any others are never over charged.

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   Always deliver what we promise.

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   Never substitute alternative or inferior parts on a consumer’s car without their expressed consent to do so and never where it may affect safety or the operation of the vehicle.

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   Work cooperatively with insurers and other 3rd parties to ensure the most efficient, proper and safe repair and always keep the consumers best interest above any other agreements.

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   Maintain the highest integrity, ethics, morals and business practices to exemplify the best in class service.