August 8 – 10th is the time to work on your business and Atlanta is the place!

The 2018 Business Development Summit in Atlanta is an assembly of leading Collision Repair Business Development experts and entities focused on your business success. The focus of this exclusive three-day event is on helping collision repair businesses like yours gain the knowledge and mastery of critical business methods and practices essential to dominate in today’s rapidly evolving market.

This event is different than anything you have ever attended. The agenda and content are driven by attendee needs. Certified Repair Provider Delegates and industry experts selected from across North America share the key challenges facing Repair Providers. These challenges will be addressed through a series of presentations, demonstrations, and panel discussions.

Attendees will gain insight into the latest industry trends, growth and profit strategies, and take a deep dive into Assured Performance’s “20/20 Management By Numbers” and the 5-Star Business Performance. The summit will also introduce special consumer marketing/sales programs and the hidden linkage between vehicle owners, dealers, and the OEM and Certified repair providers through advanced technology. Workshop topics will also touch on repair quality assurance and how to protect your business from litigation like John Eagle.

Attendance to NACE Automechanika is included with your Summit ticket purchase. Catch the early bird pricing and register today! Housing available through NACE Automechanika.



Georgia World Congress Center
285 Andrew Young International Blvd NW
Atlanta, GA 30313


Wednesday, August 8  Room Table In-front of Room B312 9am-2pm Summit Registration

Wednesday, August 8  Room B312  1:00 PM – 5:00 PM

  • 1:00-2:30 PM  Welcome to 20-20 – Scott Biggs
  • 2:30-3:00 PM Industry Trends – Randy Hanson
  • 3:00-3:15 PM- BREAK
  • 3:15-5PM The New Model 20/20 in 20/20 – The CRP Model Panel Moderator – Randy Hanson, Panelist – Scott Biggs, Mark Zoba, Lauren Kolak, Mike Anderson, and Mark Olson
  • 5:00 PM Close of Day One, Depart for Receptions
  • 7:00-10:00 PM Opening Night Dinner Reception Georgia Aquarium.


Thursday, August 9   8:00AM-5:00PM Break-outs Choice of One Per Session

  • 8:00 AM – 9:00 AM
    • Break-out A Rm B310:  Operating a Turn-Key Business (ShopOps) Robb Young, Assured Performance
    • Break-out B Rm B311:   Enhancing The Consumer Experience with the Connected Car – Chris Bainer, and Jerry Gastineau, Mitchell International
  • 9:00 AM – 10:00 AM
    • Break-out A Rm B310: How to Limit Liability by  documenting every repair(OE QC) – Aaron Clark, Assured Performance
    • Break-out B Rm B311: Hiring, Mentoring and Training for Success – Marie Artim, Enterprise Rent A Car
  • 10:00- 10:15 AM BREAK
  • 10:15AM – 11:00 AM (45 Minute Session)
    • Break-out A Rm B310:  How to Transform into a 5 Star Certified Collision Repair Center – Scott Biggs, Assured Performance
    • Break-out B Rm B311: Technology, Paint and the Express Repair Process – Lee Rush, Sherwin Williams
  • 11:00 AM – 12:00 PM
    •  Break-out A Rm B310:  Increasing Your Certification ROI By Using Your Marketing Tools (Marketing ShopOps Section)  Elizabeth Stein, Assured Performance
    • Break-out B Rm B311: OE Certification The New Way of Doing Business  Paul Massie, Assured Performance
  • 12:00-1:00 PM Lunch Rm. B206 Eagle Nest
  • 1:00 – 2:00 PM
    • Break-out A Rm B310: Consumer Awareness Before the Accident- What is Nissan doing to Educate the Consumer and How Can You Maximize it – Mark Zoba, Nissan North America
    • Break-out B: Collision Repair Material Planning and Documentation with 3M™ CRiMP – Jason Scharton, 3M
  • 2:00 – 3:00 PM
    • Break-out A Rm B310:   20-20 Management:  Managing Your Business By Numbers – Robb Young, Assured Performance
    • Break-out B Rm B311: Delivering Superior Service the Certified Collision Provider Way – Mike Anderson, Collision Advice
  • 3:00- 3:15 PM BREAK
  • 3:15-4:15PM
    • Break-out A Rm B310 : Why Your Organization Needs to Adopt a Learning Culture – Jeff Peevy, AMI
    • Break-out B Rm B311: Where to Find, Access and How to Use OEM Repair Information – Mark Olson, VECO
  • 4:15 – 5:15 PM
    • Break-out A Rm B310: How to Build the Ultimate Body Shop Culture – Darren Huggins, Berkshire Hathaway and GB Outlaw
    • Break-out B Rm B311: Coatings and the Future of Mobility – Ranju Arya, PPG


Event for the Day Concludes Opportunity to Explore Atlanta


Friday, August 10 Room B312        

  • 8:00AM- 10:00AM  “Attaining and Maintaining- Best In Class in 2020” Mike Anderson
  • 10:00 AM – 11:00 AM Successful Strategies Panel – Moderator- Mike Anderson, Panelist- Darren Huggins, Jeff Peevy, Matt McDonnell, and Aaron Clark

Panelist TBD

  • 11:00 AM – 12:00 PM Town Hall – Owning the Future!
  • 12:00 Departure


NACE Automechanika:

NACE homepage:

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Book your hotel:

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Georgia World Congress Center
285 Andrew Young International Blvd NW
Atlanta, GA 30313


Additional Information:

View our F.A.Q. page for more information on cancellation policies, additional guest registration, and more.

[button style=”” size=”tiny” type=”radius” link=””] F.A.Q. [/button]


Important Downloads and Documents:


©  2018 Assured Performance Network.  All Rights Reserved
24422 Avenida De La Carlota, Suite 490. Laguna Hills, CA 92653  |  (949) 221-0010  |

Assured Performance is the largest network of Certified body shops with over 2,800 body shops participating. Assured Performance is comprised of three entities: A non-profit consumer advocacy organization, a legal Cooperative (Co-Op) and a management company. Combined, they are the industry recognized leader in Certification, collision business development and consumer awareness.

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